Return & Exchange Policy
We stand behind the quality of every product we sell. Therefore, if you are unsatisfied with your purchase from ZENWILL, you can return it for a Refund, Store Credit or Size Exchange within 7 days of receiving your order. We offer free returns for Store Credit and Size Exchanges.
Return Conditions
Products must be unwashed and unworn with original tags.
Items must be returned in the condition they were packaged and sent. Items covered in animal/human hair will not be accepted. Items that smell like they have been washed will not be accepted. Items that smell like smoke, cologne, or have deodorant markings or other stains will not be accepted.
No returns or exchanges on balaclavas, leggings, underwear, facemasks, shorts with liners, or socks.
Returns and Exchanges
To initiate return or exchange, please email [email protected] and include your order number, name(s) of product(s) you are returning/exchanging, the size you are exchanging for and the reason for the return/exchange along with a photo of the item(s). Please make sure to include the following in the email subject line: RETURN/EXCHANGE ORDER # (your order number).If you are returning a product, we will refund you the price of the original order excluding shipping once we receive the product in returnable condition. If you are exchanging a product, we will issue you store credit that is redeemable immediately once the product arrives in returnable condition. Unfortunately we cannot offer refunds on international shipping or customs and duties charges.
*Please note, if you use a forwarding shipping service to receive your order, we are not responsible for any damaged or stolen goods.
